Privacy Policy

Rich Mounts & More ("Rich Mounts," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to richmounts.com and to the services we provide to customers in Orlando and Central Florida.

Information we collect

We collect only what we need to quote, schedule, and complete your job:

• Information you give us — your name, phone number, email address, service address or ZIP code, the service you are requesting, your preferred date, and anything you tell us in a message.
• Information collected automatically — basic technical data such as your IP address, browser type, device type, and the pages you view, gathered through standard web logs and analytics.

We do not collect payment card numbers on this website, and we do not knowingly collect information from anyone under 13.

How we use your information

• To respond to your request, provide a quote, and schedule your appointment.
• To contact you about a job — confirmations, arrival windows, reschedules, and follow-up.
• To send appointment reminders and, where you have opted in, occasional service updates or offers.
• To improve our website and services, and to keep records required for our business.
• To comply with law and to protect our rights, our customers, and the public.

SMS and text messaging

By providing your mobile number and opting in, you consent to receive text messages from Rich Mounts & More related to your service request — including appointment confirmations, reminders, arrival notifications, follow-up, and, where you have agreed, promotional messages.

• Message frequency varies based on your activity with us.
• Message and data rates may apply, depending on your mobile carrier plan.
• Reply STOP at any time to unsubscribe. You will receive a single confirmation and no further messages.
• Reply HELP for assistance, or contact us at 561-546-1426 or info@richmounts.com.
• Carriers are not liable for delayed or undelivered messages.
• Consent to receive text messages is not a condition of purchasing any goods or services from us.

No mobile information will be sold, rented, or shared with third parties or related companies for their own marketing or promotional purposes. Text messaging originator opt-in data and consent are never shared with any third party except the service providers described below who help us deliver our own messages to you.

How we share information

We do not sell your personal information. We share it only in these limited circumstances:

• Service providers who work on our behalf — scheduling, customer relationship management, messaging and email delivery, website hosting, and analytics. They may use your information only to provide services to us.
• Legal and safety reasons — when required by law, subpoena, or legal process, or to protect the rights, property, or safety of Rich Mounts, our customers, or others.
• Business transfer — if our business is sold or reorganized, customer information may transfer as part of that transaction, subject to this policy.

Cookies and analytics

Our website uses cookies and similar technologies to remember your preferences, understand how the site is used, and improve performance. You can set your browser to refuse cookies; some parts of the site may not work as intended if you do.

Data retention and security

We keep your information for as long as needed to provide services, meet legal and accounting obligations, and resolve disputes. We use reasonable administrative, technical, and physical safeguards to protect it. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your choices and rights

• Text messages — reply STOP to opt out at any time.
• Email — use the unsubscribe link in any marketing email, or contact us directly.
• Phone — ask us to stop calling and we will honor the request.
• Access, correction, and deletion — contact us to request a copy of the information we hold about you, to correct it, or to ask us to delete it. We will respond as required by applicable law.

Florida residents and residents of other states may have additional rights under applicable state privacy laws. Contact us using the details below to exercise them.

Third-party links

Our site may link to other websites we do not control. This policy does not apply to those sites, and we are not responsible for their content or privacy practices.

Changes to this policy

We may update this Privacy Policy from time to time. The revised version takes effect when posted, and the "last updated" date above will change. Material changes will be highlighted on this page.